DHL Express invests in global centers of excellence for...
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--- New office to host centers of excellence for global service quality and business IT--- Global Quality Control Center to provide real-time shipment tracking and proactive management of service issues--- DHL Express CEO Ken Allen: "Singapore's important role in DHL global network was a key factor in the decision to base Quality Control Center here."
SINGAPORE /PRNewswire/ -- DHL Express, the world's leading international express services provider, today announced the opening of a new facility inSingapore that will combine a range of global operations activities in the South Asian trade hub. The new facility will serve as a center of excellence for global service quality and business IT activities at DHL Express and will host a new global Quality Control Center.
"Quality is one of the main sources of differentiation in our highly competitive industry, and our Quality Control Centers are a major investment by DHL in ensuring that we continue to lead the international time definite delivery market over the long-term," said Ken Allen, CEO, DHL Express. "Singapore has played an important role in DHL's global network since 1972, as one of our first international markets and a major Asian economy with a strong trade orientation. This was a key factor in the decision to base one of our four global Quality Control Centers and the centers of excellence for global service quality and business IT in Singapore."
"Singapore has been a central part of the DHL Express growth story in Asia Pacific, and investments such as our current EUR 85 M commitment to build a new hub at Changi International Airport are testament to the importance of the market to our overall network," said Jerry Hsu, CEO, DHL Express Asia Pacific. "Beyond the overall growth story, however, Singapore already plays host to a number of centers of excellence within DHL, thanks to the high caliber of logistics expertise and the country's well-documented support for the transportation sector, which contributes over 9% of GDP. This latest investment underscores Singapore's status as a center of excellence for quality in international logistics within DHL."
The global service quality team at DHL is responsible for setting and driving quality standards within the DHL global network. They aim to enhance customer satisfaction through continuous improvement. Quality Control Centers have been employed by DHL since 2007, when they were first pioneered within the Asia Pacific region. They provide real-time tracking capabilities for individual shipments, flights and truck movements. The teams operating in the centers monitor the status of DHL's delivery network to identify exceptional incidents and delays and take proactive action both to address them and to inform customers. In addition, the activities of the global Quality Control Centers allow the company's global network operations team to identify systematic issues affecting the delivery process and take steps to resolve them, contributing to improvements in global service performance. Quality Control Centers can also operate as a crisis center in the event of major regional or global crises that could affect DHL customers. DHL has four global Quality Control Centers: in Cincinnati, U.S.; East Midlands, U.K.; Leipzig, Germany; and Singapore.
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DHL - The logistics company for the world
DHL is the leading global brand in the logistics industry. DHL's family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, international express, road, air and ocean transport to industrial supply chain management. With about 325,000 employees in over 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including e-commerce, technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as "The logistics company for the world".
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 56 billion euros in 2014.
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Source: DHL