IT Service Management

• MemberABC

  21 Feb 11, 10:52

  URGENT
  
  I am unable to find the answers for these:
  1) What is Process Management in ITSM ?
  2) How to select sourcing option using ROI/NPV?
  3) What is Service Transition ?
  4) What are the tools used in Scope Planning ?
  5) What are the tools used in Schedule Planning ?
  6) What are the problems in controlling scope ?
  7) What are the problems in controlling schedule ?
  8) What are the technique to control scope ?
  9) What are the technique to control schedule ?
  
  Please help
  
  URGENT

• FireIce

  21 Feb 11, 12:02

  is this homework?

• 81

  21 Feb 11, 13:25

  tmd... TS lazy bum. urgent can read up yourself. std answer in pmp or citpm.
• Nelstar

  21 Feb 11, 17:25

  Originally posted by MemberABC:

  URGENT
  
  I am unable to find the answers for these:
  1) What is Process Management in ITSM ?
  2) How to select sourcing option using ROI/NPV?
  3) What is Service Transition ?
  4) What are the tools used in Scope Planning ?
  5) What are the tools used in Schedule Planning ?
  6) What are the problems in controlling scope ?
  7) What are the problems in controlling schedule ?
  8) What are the technique to control scope ?
  9) What are the technique to control schedule ?
  
  Please help
  
  URGENT

  Sorry, me ITIL.