Internet issues..
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Hi guys, ive got some questions and i dont know the answer. Hope you guys can help! (:
I'm a currently a singnet user. i've signed up for a 8mbps home broadband but ALL THE TIMES when i download something from the net, it always varies around 270~340kbps on the download speed. then when i went to "www.speedtest.net", it shows that my download speed is 3.05mbps ( i tried this at 2.37AM one user, sometimes in the afternoon its like 2.87mbps two user, but its around the same :\ )
my question is why doesnt it show 8mbps like my plan does? feel wasteful every month i pay $42 for slow speeds. My house is around 17 years old. does the slow speed links with the wire from the phone line to the modem? if yes, do i need to call singtel to change it for me?
and..
one of my starhub friend enjoy speed up to 12mbps but his plan is only 6mbps. ( i know starhub did a 2x speed boost ) but the difference is so obvious! he is paying about the same as me and enjoying speed 4x of mine!! he lives in a new house btw.
so my question is how does starhub works? i heard it is a fat wire which supplies the whole building instead of individual phone lines of singnet. and it slows down when massive amount of people uses starhub. is it true? starhub better or singnet? i will switch if starhub is better.
thats it. sorry if the post is very long. thank you! (:
if there is a link, i'll gladly read it and will save the trouble of you explaining ^_^ -
PC (1) ---- Router (2) ---- Modem (3) ---- Internet (4) ---- Modem ---- Router ---- Server
Possible causes:
1. Your PC is infected with malware and is busy sending viagra-related spam to your friends, girls included. How to verify: Do a anti-virus scan.
2. You're using a wireless router and some stranger is leeching your bandwidth. How to verify: Plug the modem directly to your PC and see if the connection improves.
3. The cables between your PC, your modem and router, or even your router and modem themselves are damaged. (Rare) How to verify: Change them and see if the situation improves. You may want to get SingTel to install a new phone line as well, but they would charge $50 for it fyi.
4. You're downloading from an overseas server which happened to have a slow uplink. How to verify: Test your speed by downloading a file from a locally-based server (go somewhere like www.maplesea.com and download their game client).
Not sure what are the exact differences between SingTel and StarHub, but the issue about lagging during peak hours with StarHub seems to be common.
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If you can ever get the speeds they advertised, north korea will win this year's world cup.
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Originally posted by ditzy:
If you can ever get the speeds they advertised, north korea will win this year's world cup.
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Originally posted by ditzy:
If you can ever get the speeds they advertised, north korea will win this year's world cup.
NK GG liao. 7-0 >.>
Anyway, I get the speeds Singtel advertise (And slightly more :P). And my house is 12 years old.
The fat-pipe/thin-pipe thing is kind of accurate. AFAIK, Starhub uses cable to transmit data, rather than ADSL. Advantage of cable is that you have higher speeds. Disadvantage: Everyone is using the same big, fat pipe. ADSL cannot transmit data that fast (25MBps max IIRC) but advantage is that you alone have access to that bandwidth. A single, narrow pipe just for you.
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i've tried the maple download. the speed is still the same. ranges 260-330kbps.
sorry but my computer had no virus inside as scanned by avg 9.0 and im using wired ethernet, but it still is slow..
now i dont know should i switch to starhub or remain at singtel cos i dont really get the advertised speeds. ( usually you should get what you pay ) im using the 2wire white mio box.
but starhub still seems more appealing, along with the phone line all those packages( even tho singtel offered an upgrade from my current 8 to 10mbps, i doubt there will be difference, still 300kbps++ )
whats the difference between MBps and mbps. its damn scamming by the advertising of the telcos. megabyte and megabit?
raraken, are you satisfied with singnet?
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Have you put the world cup factor into account? Mio TV uses the same lines, and likewise will starhub.
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Originally posted by ditzy:
Have you put the world cup factor into account? Mio TV uses the same lines, and likewise will starhub.
i didnt subscribe for the world cup..and this problem have been over a few years, i just didnt care last time, until now. hehe
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For all the years I've signed up for . I never get the speed .
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Originally posted by StrategisT' [] *:
For all the years I've signed up for . I never get the speed .
EXACTLY!!! if i dun get my speed, im so switching to starhub. got fed up. haha
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"i've tried the maple download. the speed is still the same. ranges 260-330kbps."
You mean kBps, not kbps, is that correct?
B = byte, b = bit. 1 byte = 8 bits.
http://en.wikipedia.org/wiki/Data_rate_units#Suffix:_b_vs._B
I'm beginning to suspect that you're on a SingNet 3 mbps connection, which gives you a maximum theoretical speed of 375 kilobytes per second (kBps). Maybe you were downgraded after your last contract ended somehow. Check your latest monthly bill.
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Originally posted by Raraken:
NK GG liao. 7-0 >.>
Anyway, I get the speeds Singtel advertise (And slightly more :P). And my house is 12 years old.
The fat-pipe/thin-pipe thing is kind of accurate. AFAIK, Starhub uses cable to transmit data, rather than ADSL. Advantage of cable is that you have higher speeds. Disadvantage: Everyone is using the same big, fat pipe. ADSL cannot transmit data that fast (25MBps max IIRC) but advantage is that you alone have access to that bandwidth. A single, narrow pipe just for you.
I was browsing Twitter right after the match ended; people were worried what would happen to the DPRK team.
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Originally posted by Xedon:
EXACTLY!!! if i dun get my speed, im so switching to starhub. got fed up. haha
What if you sign up with starhub and still not get the speed? Move house?
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Don't thinking moving house would be a solution lol .
I signed up for 10kbps .
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Originally posted by LatecomerX:
"i've tried the maple download. the speed is still the same. ranges 260-330kbps."
You mean kBps, not kbps, is that correct?
B = byte, b = bit. 1 byte = 8 bits.
http://en.wikipedia.org/wiki/Data_rate_units#Suffix:_b_vs._B
I'm beginning to suspect that you're on a SingNet 3 mbps connection, which gives you a maximum theoretical speed of 375 kilobytes per second (kBps). Maybe you were downgraded after your last contract ended somehow. Check your latest monthly bill.
i've checked already, and it is 8Mbps. paying 42.06 every month. guess ill call singnet this thurs when im free for query :\
"What if you sign up with starhub and still not get the speed? Move house?"
yeah! hahah, no la. if still cannot get speed then i troubleshoot lo.. maybe thats the problem with singnet too.
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Originally posted by Xedon:
i've checked already, and it is 8Mbps. paying 42.06 every month. guess ill call singnet this thurs when im free for query :\
"What if you sign up with starhub and still not get the speed? Move house?"
yeah! hahah, no la. if still cannot get speed then i troubleshoot lo.. maybe thats the problem with singnet too.
Sure. Let us know how it turns out.
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okay.. i've called singtel already, but the speed is still the same. the person tell me go "http://techsupport.singnet.com.sg/" to test my speed because it from local ( more accurate ) but the results is about the same as "www.speedtest.net".
after he realise that my max speed was only 4.60++mbps, ( my plan was a 8mbps ) he told me to make the modem connect DIRECTLY to the wall socket and thus told me to remove the phone line from the ( i forgot what its called already, its a square box that splits the wall socket to phone line and DSL line ). with that, we got disconnected but he had my phone number, so he called me back again.
with that, my speed is still the same at around 3mbps++ ( sometimes varies to 4++mbps ) but im still not at the speed i've paid for. then, he arranged a technician to come tml at 4-6pm to look into it.
well, ill update you guys again if anything happens. :\
thanks for all the help you guys gave. very much (:
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YES!!! ive got the 8mbps already. the technician came!!
what he did :
came and run speedtest on his laptop using ethernet and still get 3 mbps.
so he called singnet to settle the problem. then the person on the other end of the phone did something and my modem restarted. then, when the modem is back up again, the technician tried the speedtest again and...........IT IS 8MBPS!!!!then the technician told me that it is the problem with the singnet
2 years ago, when i upgrade from 3 mbps to 8 mbps, they did not change my "profile" over to 8mbps fully. there was this one part that they did not update, which results in my 3mbps. now they have updated my profile, i have no problem getting 8mbps....
testing a download.. hehe ^_^ looking at the download speed slowly increasing from 260kbps. hahahahahahaha thanks a lot guys. im finally get 8mbps.....2 years later ( was too ignorant+lazy to call 2 years ago i guess? )
great story has ended! ^_^
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Originally posted by Xedon:
YES!!! ive got the 8mbps already. the technician came!!
what he did :
came and run speedtest on his laptop using ethernet and still get 3 mbps.
so he called singnet to settle the problem. then the person on the other end of the phone did something and my modem restarted. then, when the modem is back up again, the technician tried the speedtest again and...........IT IS 8MBPS!!!!then the technician told me that it is the problem with the singnet
2 years ago, when i upgrade from 3 mbps to 8 mbps, they did not change my "profile" over to 8mbps fully. there was this one part that they did not update, which results in my 3mbps. now they have updated my profile, i have no problem getting 8mbps....
testing a download.. hehe ^_^ looking at the download speed slowly increasing from 260kbps. hahahahahahaha thanks a lot guys. im finally get 8mbps.....2 years later ( was too ignorant+lazy to call 2 years ago i guess? )
great story has ended! ^_^
Excellent :D
If you use Steam/Torrenting programs, you should be able to get download speeds of 1MB/s, especially with Steam.
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Originally posted by Raraken:
Excellent :D
If you use Steam/Torrenting programs, you should be able to get download speeds of 1MB/s, especially with Steam.
Agreed, that is what I get consistently.
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Originally posted by Xedon:
YES!!! ive got the 8mbps already. the technician came!!
what he did :
came and run speedtest on his laptop using ethernet and still get 3 mbps.
so he called singnet to settle the problem. then the person on the other end of the phone did something and my modem restarted. then, when the modem is back up again, the technician tried the speedtest again and...........IT IS 8MBPS!!!!then the technician told me that it is the problem with the singnet
2 years ago, when i upgrade from 3 mbps to 8 mbps, they did not change my "profile" over to 8mbps fully. there was this one part that they did not update, which results in my 3mbps. now they have updated my profile, i have no problem getting 8mbps....
testing a download.. hehe ^_^ looking at the download speed slowly increasing from 260kbps. hahahahahahaha thanks a lot guys. im finally get 8mbps.....2 years later ( was too ignorant+lazy to call 2 years ago i guess? )
great story has ended! ^_^
You may want to consider demanding for a compensation (vouchers) from SingNet if this is the case. Anyway, glad that the issue is resolved.
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yeah. i've called to complained and asked for a compensation. the manager said that he will look into it and it should take around 4-5 working days. if he still dont calls by friday or next monday, hes dead. hahaha. im so gona get compensation!!!!!!
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He's not going to call you. You think you're the only one? You're not the first, won't be the last.