i bought my NEC versa E6310 laptop from best denki 2years ago. and it start having problems. so i went to best denki for repair. and they told me to send in for repair. after 3weeks, they told me to collect my computer, when i check, there was no changes for the laptop, it still restart after a few minutes i switched on it. so i just continue using it. after 1day, i switch on my laptop, it now crashed. and could'nt on it anymore. so i call them up and send in for repair.
they told me they will call me asap to tell me what's the problems as i send in for 3times, and the problems is still not solved. after 3weeks again. they told me to collect back my laptop as it was ready, so i went to collect, and i found out. they change a motherboard for me, which has no graphic card inside. and they did not even tell me they removed my graphics card. my graphic card was Nvidia 8600m, and i could not play my games, and the videos was slow and etc. they told me to try with it to see how it works, as it still can play other game. is this consider scamming? which my orginal laptop have, they now repair it and change a lousy mother board for me, which is (Mobile Intel(R) 965 express chipset family)
may i know anyone of you has encounter this before? and what i do with this situation? can i go to small claim and sue them?
Better not sue them.
Complain to management . Make a big fuss , send email to GM or CEO .
Not joking . It is possible .
Aiyoyo, Mr TS. time to change new one already. Dun be instigated to do cheapo things like complain to GM or CEO. Be nice and u'll be treated nicely.
Dingdongman , "Don't be INSTIGATED to do 'cheapo' things" .
So I understand you're indirectly saying that my way is cheapo ? At least I am trying to help , unlike you , "Be nice and u'll be treated nicely" .
So what ? Head down and ask politely , when they refuse ? Kum lan jiao ah ?
Seriously this is their wrongdoing and I believe that TS has every right to complain . This is a NEGLIGENCE in their duties you idiot . No graphic card liao still be nice ?
It's like I slap you in your face and you wanna reconcile back with me -'-
haha chill(: i did call n call them. and they finally repair it for me, change a graphic card for me. same as before, but dunoe isit new or old. but at least it is still usable. so at least they changed it for me. so it's fine now. thanks for everyone help (: