Please open HijackThis and select
Do a system scan only.
Put a tick next to these lines:
O2 - BHO: Video - {6430CCA7-032A-4EB0-BCFF-838998E73EF5} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {B8A7839C-51E8-4067-ADA3-CA74BABC1976} - (no file)Click
Fix checked. Close HijackThis.
____________________
[*]Start AVG Anti-Spyware by going to Start > All Programs > AVG Anti-Spyware 7.5 > AVG Anti-Spyware.
[*]In the main screen, you should see Your Computer's Security.[*]Next to Resident Shield, click on Change state. It should now be Inactive.
[*]Next to Automatic Updates, click on Change state. It should now be Inactive.
[*]Next to Last Update, click on Update now. If your firewall prompts you, tell your firewall to allow it. Should you be unable to update it, download the updates from here. Save it to your desktop. Double click to run the installation and the updates will be installed. Make sure AVG Anti-Spyware is closed during the installation.
[*]Right-click the AVG Anti-Spyware icon near the clock and uncheck (untick) Start with Windows. Confirm by clicking Yes.
[*]Now click on the Scanner button at the top.
[*]Select the Settings tab.
[*]Under How to act?, click on Recommended actions and select Quarantine.
[*]Under How to scan?, check (tick) all the boxes.
[*]Under Possibly unwanted software:, check (tick) all the boxes.
[*]Under Reports:, uncheck (untick) the Only if threats were found box and select Do not automatically generate report.
[*]Under What to scan?, select Scan every file.
Do not run a scan yet. You will run a scan later.
____________________
Please download
ATF Cleaner by Atribune.
[*]Double-click ATF-Cleaner.exe to run the program.
[*]Under Main choose: Select All.
[*]Click the Empty Selected button.
If you use Firefox browser[*]Click Firefox at the top and choose: Select All.
[*]Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser[*]Click Opera at the top and choose: Select All.
[*]Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
____________________
Please print out or save this set of instructions as you will not have internet access during the fix.Reboot into Safe Mode by following the instructions below:
[*]When you see BIOS screen, start pressing F8.
[*]A boot menu will appear shortly.
[*]Using the up down arrows, select Safe Mode and press the Enter key.
[*]Windows will now load.
[*]Log in to your usual account.
____________________
[*]Start AVG Anti-Spyware by going to Start > All Programs > AVG Anti-Spyware 7.5 > AVG Anti-Spyware.
[*]Click on the Scanner button at the top.
[*]Select the Scan tab.
[*]Click on Complete System Scan to start the scan.
[*]When the scan has finished, follow the instructions below.
IMPORTANT: Don't click on the Save Scan Report button before you did hit the Apply all Actions button.
[*]Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
[*]At the bottom of the window click on the Apply all Actions button. (3)
[*]When done, click the Save Scan Report button. (4)
[*]Click the Save Report as button.
[*]Save the report to your Desktop.
[*]Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
Restart your computer in Normal Mode.
Please post a new HijackThis log and AVG Antispyware scan report.