they lealli deserve a boycott.
Oct 6,
2008
Krall
fans see red
Responses
from event organiser KBO Asia to their requests for refund contain swear words
By
jocelyn lee
Some who attended the Diana Krall concert at Fort Canning
Park were unhappy about
the change in venue and noise disruption from the F1 race.
Fresh complaints have surfaced about the
organiser of the Diana Krall concert that took place two weeks ago.
Concertgoers had complained about the cheap red and white plastic
chairs provided, the noise disruption caused by Formula One cars and the change
in venue from Marina at Keppel Bay to Fort Canning Park.
Now, two concertgoers are unhappy with the rude e-mail responses they
have received from KBO Asia, which contain swear words.
Lawyer Tan Huiling sent two e-mail messages to KBO Asia last Thursday,
six days after the jazz concert on Sept26, asking for a full refund of her two
tickets, priced at $250 each.
She felt the event was organised badly and she did not enjoy herself.
In her e-mail message, she cited a Straits Times article published on
Sept26, the day of the concert. In the report, a KBO Asia spokesman had said
the company would deal with refund requests from people unhappy with the venue
switch within 10 working days after the show.
While the first e-mail response from KBO Asia said the company would
look into Miss Tan's refund request, the second e-mail reply said: 'Excellent
you....run to ST like some form of blackmail, so fxxx you.''
The 25-year-old said: 'I'm appalled at the offensive language. To
write back rudely and without any apology is truly shocking.'
The two KBO Asia e-mail messages came from the e-mail address [email protected]
Miss Tan has filed a complaint with the Consumers Association of
Singapore (Case), hoping that the consumer watchdog can help her get a refund.
Case said it has received one letter of complaint about KBO Asia.
Its executive director Seah Seng Choon said: 'This is considered a
breach of contract as the organiser did not deliver what was offered. Affected
customers can go to the Small Claims Tribunal to claim damages.'
He said that concertgoers can approach Case for help and it will speak
to the company to try and resolve the situation.
Mr Michael Kenneth Johnson, a British airline manager and pilot who is
based in Singapore,
said he also received a rude response to his request for a partial refund.
The e-mail reply which was unsigned and was sent by another office
e-mail address, [email protected],
told him to 'f*** off' and 'get a life'.
The 58-year-old, who spent $500 on two tickets, said: 'I feel
insulted.''
He added he is thinking of what to do next.
When contacted, the chief executive officer of KBO Asia, Mr Adrian
Hobbs, declined to comment, saying he was busy on tour.
He said in an SMS reply: 'If people are anal, then my staff have every
right to be upset, so would you.'
Curt reply
The unedited e-mail reply from event organiser KBO Asia to
lawyer Tan Huiling's request for a full refund of her two tickets, priced at
$250 each:
'Excellent you see you run to ST like some form of blackmail, so fxxx you,
you think by writing these kind of e-mails we going to make an effort to help
you - simple we said we would look into your case, now your write this fxxxx
bulls*** again, so if you want to have fun with ST whatever then we are not
looking into your case.
You go a movie, you don't like it you don't get a refund, you buy steak you
don't like it you don't get a refund, you a show, you don't like it TOO BAD
We said we look into your case, but if you being pain in the a** and super
anal, then plse knock yourselves out with ST, they won't be doing s*** for you.
Take a less confrontational and threatening tone, else forget it.'
[email protected]