"care zone" on train platforms, new feedback channels
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SMRT to try out "care zone" on MRT train platforms, new feedback channels
SINGAPORE - A dedicated "care zone" on selected rail platforms, and a feedback channel using WhatsApp were launched by SMRT on Wednesday, among a series of four pilot initiatives to make train rides safer and smoother.
To be tried out at 13 MRT stations with high ridership, these zones - in the form of blue boxes painted on the platform - will cater to people with special needs or those who are travelling alone and may need extra attention, such as elderly folk.
These zones are monitored using closed-circuit television (CCTV), complemented with an emergency phone located nearby.
SMRT also announced two new feedback channels - a WhatsApp hotline, 9788 4398, for commuters to send in photos of defects at stations or on trains - and an e-Feedback tablet, which will be placed at the passenger service centres of 22 train stations.
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Previously, it was the "traffic light", charging points, lift priority queues and the Care stickers. Now, there is the "care zone", reporting channel, eFeedback System and Escalator Safety Announcements.
Nonetheless, it remains to be seen if the Care Stickers and "Care Zone" measures are effective.
SMRT can implement all kinds of measures to help people in need (eg. Elderly people, Pregnant lady, Disabled people, etc.). However, if Civic Mindedness is not strong in society, I do not think the measures would be effective.