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Transitlink staff

• sinicker

  29 Nov 08, 20:17

  now Transitlink staff also hire PRC?
  
  i went down to terminate the Giro-link on my NS ezlink card and activate my Tertiary ezlink card.
  
  what would happen is...
  
  1. terminate giro-link on NS ezlink card
  2. activate my tertiary concession card for a fee.
  
  what she did was...
  
  1. terminate giro-link on NS ezlink card
  2. well, that's all.
  
  she said i should go online at www.ezlink.com.sg for my tertiary concession card. straightaway, i know she doesnt understand what i want and the security glass with only 15 holes for us to speak across is not helping.
  
  so i went home.

• FireIce

  29 Nov 08, 20:21

  yes
  they cut costs here and there
  but still always want to raise fare
  

  sibeh 干他娘

• sinicker

  29 Nov 08, 20:31

  now i have to stupidly go to other mrt station, and ask for the same thing.
  
  i know this wouldnt arise if it's a singaporean/malaysian/filipino... haiyoh.
  
  security glass, PRC english who dont understand my simple english.
  
  what is 'activate' in chinese? maybe tmr i try again to her. carol shen.

• FireIce

  29 Nov 08, 20:33

  write in to FEEDBACK (me neber say comprain wor~!) about the staff's proficiency in English
  singapore is a multi-racial country, we have a portion of the population who do not understand chinese
  if they want to be cheapo, pls QC the hiring process
  the staff must be able to speak and understand english... but tts not enough... must understand singapore's english, which we proudly believe, is unique....
  as a customer service provider, this is intolerable
  commuters' time is precious...
  
  
  if the feedback letter ends up with another china chinese staff, we relli is hong gan liao.

• sinicker

  29 Nov 08, 20:52

  really cannot lah. they cant dump PRCs in every job in Singapore. a simple transaction also cant be done properly.

• sinicker

  30 Nov 08, 04:21

  i'm so pissed still. such a simple procedure. now i have to freaking top-up at the GTM since she already terminate my giro-link but never activate my other ezlink card. i'm so gonna find a singaporean manning the ticket office later today!
  
  thank you for reading my 4.21am rant.

• fatone

  30 Nov 08, 04:23

  Originally posted by sinicker:

  really cannot lah. they cant dump PRCs in every job in Singapore. a simple transaction also cant be done properly.

  welcomed

• sinicker

  30 Nov 08, 05:25

  Existing students who have applied for the Tertiary Student ez-link card and have not activated it, please proceed to any TransitLink Ticket Office and pay the $3 personalisation fee (non-refundable) and $3 card deposit (refundable), if not paid at the point of application.
  
  

  what a blunder lah PRC Transitlink staff!!!

• nenepokey

  30 Nov 08, 12:09

  Originally posted by sinicker:

  i'm so pissed still. such a simple procedure. now i have to freaking top-up at the GTM since she already terminate my giro-link but never activate my other ezlink card. i'm so gonna find a singaporean manning the ticket office later today!
  
  thank you for reading my 4.21am rant.

  Admiralty Stn that one is a Singaporean Malay lady. quite nice.

• sinicker

  30 Nov 08, 13:08

  Originally posted by nenepokey:

  Admiralty Stn that one is a Singaporean Malay lady. quite nice.

  wah that's a bit far man. i'm in tampines. last time my place also nice singaporean malay ladies. now they too expensive to hire is it?
  
  read today's papers about PRC service staff standard of english. it's a good insight.

• sbst275

  30 Nov 08, 13:09

  Originally posted by sinicker:

  wah that's a bit far man. i'm in tampines. last time my place also nice singaporean malay ladies. now they too expensive to hire is it?
  
  read today's papers about PRC service staff standard of english. it's a good insight.

  
  not all made to e standard

• sinicker

  30 Nov 08, 15:54

  i just sent them a feedback form. let's wait for them to reply...

• nenepokey

  30 Nov 08, 17:18

  Originally posted by sinicker:

  i just sent them a feedback form. let's wait for them to reply...

  haha. their reply will take very long to deliver...

• FireIce

  30 Nov 08, 17:31

  if got reply must post here ok?

• sinicker

  30 Nov 08, 22:38

  Originally posted by FireIce:

  if got reply must post here ok?

  sure. i'll post up my letter and their reply.
  
  we can see if it's a template one or not.
  
  guess what. today i went to tampines MRT, it's her again! so i took the train to Pasir Ris MRT. and the ticket office there under renovation!!
  
  took the train back. now my ezlink no $, no giro-link. great!
  
  my friends said my letter really got the message across for the "normal singaporean and the ageing population".
  
  now we shall wait for their reply.

• QX179R

  30 Nov 08, 22:41

  temp just use the "green colour" ez-link card lor..

• sinicker

  30 Nov 08, 22:47

  Originally posted by QX179R:

  temp just use the "green colour" ez-link card lor..

  lazy leh go top-up. can you imagine the lengths i've gone for just one simple transaction & the inconveniences that i've gone through(and am going through tomorrow).
  
  which could all be avoided if you put one makcik there.
  
  i hope tampines bus interchange makcik still around. saturday close 5pm. that's why i only had the mrt station on sat night. tmr try bus interchange. simei got not?

• QX179R

  30 Nov 08, 22:50

  simei mrt stn permanent closed..

  try pasir ris mrt..

• jayh272416

  30 Nov 08, 22:50

  Originally posted by sinicker:

  wah that's a bit far man. i'm in tampines. last time my place also nice singaporean malay ladies. now they too expensive to hire is it?
  
  read today's papers about PRC service staff standard of english. it's a good insight.

  
  sinicker, chiong 969 go Admiralty. nice and fast =P

• sinicker

  30 Nov 08, 22:52

  Originally posted by QX179R:

  simei mrt stn permanent closed..

  try pasir ris mrt..

  i went today. under renovation.

• QX179R

  30 Nov 08, 22:54

  then bo pian, temp juz top-up & dun b lazy lah..

• sinicker

  30 Nov 08, 22:56

  Originally posted by QX179R:

  then bo pian, temp juz top-up & dun b lazy lah..

  it's not lazy. it's extra work.

• sinicker

  1 Dec 08, 18:51

  great. so i went to the ticket office at tampines int and it was a chinese lady. let's call her lady for now. soon, we can just call her woman.
  
  me : hi. i want to terminate my NS ezlink card and activate my tertiary ezlink card.
  
  -puts my NS ezlink card on her reader-
  
  lady : still can use till two jilo jilo nine leh! use lah! and some more got 14 cents inside leh!
  
  me : yes. i want to terminate that and activate my other one.
  
  lady : keep lah. keep as souvenir lah.
  
  me : no. i want to terminate it and activate this one! i need to start using this one!
  
  -hastily returns the $3 refundable deposit for my NS ezlink card + $0.15 remaining stored value-
  
  woman(notice change in salutation, but still the same person) : den your $3 activation fee leh. den must top up $10 what.
  
  -i hand her the $13. she does her work and issues me the receipts-
  
  what's up with the transitlink staff?? is it so important for people to keep their unused ezlink cards(as a souvenir?? NS so fun one meh) just so that they have the $3 refundable deposits in their hands?
  
  and mind you, their security glass has to go. i cant hear what she was saying with all the construction work going on at the 3/31/67 boarding berths.

• Manager433

  1 Dec 08, 19:51

  I just came back from KL. Travel on most of their railway network and speak to most of the staffs manning the ticket booth. I would rate KL a 9/10 and SG 4/10.

• Stage

  1 Dec 08, 20:31

  Originally posted by Manager433:

  I just came back from KL. Travel on most of their railway network and speak to most of the staffs manning the ticket booth. I would rate KL a 9/10 and SG 4/10.

  
  Welcome back Mananger, and...  " I would rate KL a 9/10 and SG 4/10." I'm laughing at this for no particular reason...