Train disruption at Dhoby Ghaut NSL on 01/11/2007
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Nice pics
But is there any free shuttle bus serving at that time? -
No wor. Instead refunds were given and they can just use their fare to take a bus out.Originally posted by SBS9889U:Nice pics But is there any free shuttle bus serving at that time?
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Then those from NEL planning to transfer to NSL will be the one losing the mostOriginally posted by ^tamago^:No wor. Instead refunds were given and they can just use their fare to take a bus out. 
This news is just being reported in ch8 10pm news -
Yeah I just saw it too.Originally posted by SBS9889U:Then those from NEL planning to transfer to NSL will be the one losing the most
This news is just being reported in ch8 10pm news -
MRT services disrupted after short-circuit at Dhoby Ghaut station
By Gamar Abdul Aziz, Channel NewsAsia
SINGAPORE: Train services were disrupted Thursday evening, caused by a cable short-circuit along the track at Dhoby Ghaut MRT station.
The incident occurred at 6.13pm, and affected train services from Newton to Marina Bay MRT stations as well as those from Marina Bay to Raffles Place MRT stations.
SMRT said northbound train services from Raffles Place to Jurong East MRT stations were not disrupted, but southbound trains were turned around at Newton MRT Station.
Buses were used to ferry affected passengers from 6.48pm between Newton and Marina Bay MRT stations.
Train services resumed at 7.13pm.
SMRT added that in all, about 15,000 passengers were affected during the incident.
Passengers who could not complete their journeys due to the disruption can claim a full fare refund.
They can do so at the Passenger Service Centre in any of the 51 SMRT stations within the next three working days.
SMRT is investigating the cause of the incident.
- CNA/yb
http://www.channelnewsasia.com/stories/singaporelocalnews/view/309114/1/.html -
It was a terrible experience taking packed buses at that time as some people took the opportunity to take advantage of ladies during the period of having to squeeze through the buses as people turned to buses out of no choices during peak hours when the incident occured. Slow traffic happened as a result of the MRT track problem.
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FIRE CAUSED MRT SERVICE HALT
About 15,000 commuters were affected when south-bound MRT services between Newton and Marina Bay, and north-bound trains between Marina Bay and Raffles Place, were halted for an hour due to a minor fire yesterday. The fire caused an electric cable near Dhoby Ghaut station to short-circuit at 6.13pm. Affected commuters can claim refunds within three working days.
- NAZRY BAHRAWI -
Every evening i take the MRT from City hall to Dhoby Ghaut to change to SEL.
Yesterday when i reach City hall MRT at around 6:10pm, SMRT made an announcement that the train service will be delayed by 5mins.
After 5mins, another announcement is made that the train service will be delayed by another 15mins.
I knew it wasn't going to be a simple technical fault
So i walk over and took the west bound line to Outram park and change to my SEL. Reached home at around 7:30pm.
I couldn't imagine if i waited for the train service to resume -.- -
You mean NEL (North East Line)? There's no such line as South East Line.Originally posted by ad3285:Every evening i take the MRT from City hall to Dhoby Ghaut to change to SEL.
Yesterday when i reach City hall MRT at around 6:10pm, SMRT made an announcement that the train service will be delayed by 5mins.
After 5mins, another announcement is made that the train service will be delayed by another 15mins.
I knew it wasn't going to be a simple technical fault
So i walk over and took the west bound line to Outram park and change to my SEL. Reached home at around 7:30pm.
I couldn't imagine if i waited for the train service to resume -.- -
LOL! Will there have such South-East Line? No, this never exists.
It's NEL liao. 
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Sometimes I really do wish for a line running through Marine Parade and East Coast.
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Yup, I thought it used to be part of Eastern Region Line (now known as Downturn Line Stage 3). When DTL was announced, LTA never mentioned abt extending from Chai Chee to Marine Parada via East Coast.Originally posted by ^tamago^:Sometimes I really do wish for a line running through Marine Parade and East Coast.
Perhaps Downturn Line Stage 4 could be expected at later? Maybe it will extend from EXPO to Marine Parade? -
Don't know. LTA planning really is own time own target.Originally posted by Novawin™:Yup, I thought it used to be part of Eastern Region Line (now known as Downturn Line Stage 3). When DTL was announced, LTA never mentioned abt extending from Chai Chee to Marine Parada via East Coast.
Perhaps Downturn Line Stage 4 could be expected at later? Maybe it will extend from EXPO to Marine Parade?
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LOL I see the way some STOMPers reply... really boh nao one.Originally posted by SMRT Buses: -
DonÂ’t leave passengers stranded
When MRT services are disrupted, provide alternative transport quickly
Letter from CHUA KIM CHOO
THOUSANDS of commuters were affected by the disruption of train services between Newton and Marina Bay MRT stations during peak hour on Thursday evening.
While technical glitches are inevitable, as a commuter, I felt let down by the MRT management and staffÂ’s lack of prompt action.
At about 6.15pm at Raffles Place MRT station, public announcements were made progressively, but only after an initial 15-minute delay.
Commuters were stranded and not aware of alternative transport options, besides taxis.
When I approached station control at about 7pm - about 45 minutes after the disruption to the train services began - to ask whether shuttle buses were being provided, I was told that they had not been activated yet.
And the crowd kept swelling by the second.
To make the MRT operation viable, bus services linking the central business district to the housing estates have for a long-time been rerouted. And since some of us depend almost entirely on the trains to commute, we have no idea which bus services would get us home.
Under such emergency situations, SMRT should activate the shuttle bus system quickly.
During Thursday’s incident, when the north-south-bound trains screeched to a halt, “dedicated” buses to shuttle commuters to the main housing estates’
MRT stations, or to the nearest operating MRT station, should have been organised promptly.
As these shuttle buses are only deployed during emergencies, perhaps special service numbers should be allocated to these buses, indicating the individual housing estates they serve.
Whenever there is a breakdown in train services, the most important thing on the commutersÂ’ minds is to find alternative transport to reach their destinations, and not how to seek a refund.
But in the midst of Thursday eveningÂ’s chaos, there was an MRT officer at Raffles Place station telling commuters where to get their refunds and the way out of the MRT station!
He could not offer any assistance when we asked about the shuttle bus services or alternative bus services to get home. -
I totally disagree with what that person wrote. It totally makes no sense.
Come on, the nearest depot is AMDEP. How fast you want the buses to go? Furthermore due to the incident surely there would be traffic jams. As we all know it's during peak hour SMRT definitely would send more buses to cope with the 15k people stranded... just be a little patient more also cannot.
Sigh... -
I feel that the author's point is actually valid. Its not a matter of being patient. And he's not like others who complain about there being a disruption which should not happen in the first place because we're paying higher fares now than we used to.
According to the author, the delay started at around 6pm (announcements made at 6.15pm after an initial delay of 15 minutes). If SMRT had activated the shuttle bus system, I'm sure that by 7pm the buses would have been able to be in town for the service. But when he approached the staff, they were not able to say if there would even be a shuttle service nor when the trains would resume service. If the shuttle bus service were not activated, and there were no updates on when service would resume, staff could direct passengers to a NEL station and recommend that they take a bus back from there. Or at least to offer some degree of help rather than to be entirely clueless.
Sure, NEL may fall under SBS Transit. But if they thought that they could still obtain fares from people taking transport under the SMRT group, I have no idea what kind of logic that would be. The least would be to inform the passenger how to get to Newton station by bus. -
I feel that your point is actually quite valid. But hang on...Originally posted by DMC05:I feel that the author's point is actually valid. Its not a matter of being patient. And he's not like others who complain about there being a disruption which should not happen in the first place because we're paying higher fares now than we used to.
According to the author, the delay started at around 6pm (announcements made at 6.15pm after an initial delay of 15 minutes). If SMRT had activated the shuttle bus system, I'm sure that by 7pm the buses would have been able to be in town for the service. But when he approached the staff, they were not able to say if there would even be a shuttle service nor when the trains would resume service. If the shuttle bus service were not activated, and there were no updates on when service would resume, staff could direct passengers to a NEL station and recommend that they take a bus back from there. Or at least to offer some degree of help rather than to be entirely clueless.
Sure, NEL may fall under SBS Transit. But if they thought that they could still obtain fares from people taking transport under the SMRT group, I have no idea what kind of logic that would be. The least would be to inform the passenger how to get to Newton station by bus.Originally posted by brotherchen1982:
The person is a MRT officer. Not any bus operator or bus operations control centre. MRT officers are trained to deal with problems originating from the train system. That's why they are called MRT officers.
DonÂ’t leave passengers stranded
When MRT services are disrupted, provide alternative transport quickly
Letter from CHUA KIM CHOO
But in the midst of Thursday eveningÂ’s chaos, there was an MRT officer at Raffles Place station telling commuters where to get their refunds and the way out of the MRT station!
Secondly, there is a System MAP and a Road MAP in each station. The MAP is so darn bloody big, the author of the letter can't see? The Road MAP tells us which buses are available from that particular station and where is the destination of the buses. SMRT purposely put it there so that commuters and foreigners can refer to the MAP to see which buses to take. MRT officers are supposed to deal with problems within the MRT system itself.
I really feel that the author of the letter is purposely trying to find fault with SMRT. Sure, there has been some technical fault with the tracks, but can't the author find for the MAP to find for the way out? Instead of just asking the MRT officer. The officer is already busy enough trying to usher commuters out and help them get their refunds, and if everyone were to be like the author, pumping questions at the MRT officer about which buses to take, what do you expect him to do? The MRT officer is obviously not a bus guide; the Road MAP and System MAP is one. -
Originally posted by ^tamago^:Well, I wasn't, but I had to trap myself to give you the report. wth
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I was at the MRT when it brokedown.
I have to agreed with the author.
The train stopped at Newton MRT station.
No instructions was broadcast to passengers that shuttle bus service is provided.
The broadcast system only informed the passengers that the train service to Marina Bay will be delayed for 1 hours.
The passengers were lost on what to do next.
The situation was in a mess.
For a public transport system that have sufficient past experiences of breakdown, this is simply unacceptable. -
Originally posted by sand king: wth
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Common sense tells us that if we read the newspapers, we would know that for every breakdown in the MRT system, shuttle bus services would be provided. Unless SMRT did mention that there would be no shuttle services provided, WHICH SEEMED HIGHLY IMPOSSIBLE, you can always get your refund, get out of the station, board a public bus or cab, or wait for the shuttle services. Shuttle services would definitely be provided based on the peak hour crowds volume... and hello? The fault occured at the CBD area. Would SMRT be so dumb to not send buses down? (Refer to my post somewhere above to see why buses took so long.)Originally posted by Medicated Oil:I was at the MRT when it brokedown.
I have to agreed with the author.
The train stopped at Newton MRT station.
No instructions was broadcast to passengers that shuttle bus service is provided.
The broadcast system only informed the passengers that the train service to Marina Bay will be delayed for 1 hours.
The passengers were lost on what to do next.
The situation was in a mess.
For a public transport system that have sufficient past experiences of breakdown, this is simply unacceptable.
Then, common sense tells us that if the train systems won't continue for another hour, common sense also tells us that we should leave the train and leave the train station.
Common sense further tells us that we should not stay and wait for 1 hour because it's during peak hour, everyone is tired and nobody wants to wait for an hour for the train systems to resume.
Common sense yet also furthermore tells us that once we leave the MRT station we should try to find for a cab or locate the nearest bus stop and find for any buses home.
Common sense, finally tells us that we can locate the Road MAP and System MAP in each MRT station to firstly, find the way out, secondly, locate the nearest bus stops, and thirdly, see what services plies these bus stops.
Common sense, my friend.
Don't always blame train operators for technical fault. It has already been hard for them to try to settle things down in the midst of the peak hour crowd, and yet some people refuse to give up and add more salt to the wound. -
i agree with you to a certain extent. ur viewpoint seems bit biased towards SMRT. u are correct, but can u put urself in the shoes of the people there? yes, it's not all just SMRT's fault. but people were frustrated that there was a lack of co-ordination, which made people confused & angry. it is human nature to get angry when something goes wrong, and to find something/someone to blame. and probably 99% of Sg's population is not bus/ train enthusiast or works for SMRT, so they would not know abt AMDEP and how far it is from City Hall stn and everything else. so naturally they would not empathise with SMRT.Originally posted by Oceane:Common sense tells us that if we read the newspapers, we would know that for every breakdown in the MRT system, shuttle bus services would be provided. Unless SMRT did mention that there would be no shuttle services provided, WHICH SEEMED HIGHLY IMPOSSIBLE, you can always get your refund, get out of the station, board a public bus or cab, or wait for the shuttle services. Shuttle services would definitely be provided based on the peak hour crowds volume... and hello? The fault occured at the CBD area. Would SMRT be so dumb to not send buses down? (Refer to my post somewhere above to see why buses took so long.)
........................................(and a lot more stuff i dunwan to quote)
Don't always blame train operators for technical fault. It has already been hard for them to try to settle things down in the midst of the peak hour crowd, and yet some people refuse to give up and add more salt to the wound.