[CNA] Mediation Sys to help cabbies resolve disputes w Co 。。

• Ct2220

  23 Oct 14, 14:55

  

  [CNA] Mediation system to help cabbies resolve disputes with companies

  Taxi drivers can now turn to a more structured system to help settle disputes with their taxi companies quickly and amicably.

  The Taxi Industry Mediation system is a collaboration between the Land Transport Authority (LTA), taxi companies and National Taxi Association (NTA). It was launched in July, and is on trial for six months.

  The National Taxi Association receives about 10 cases a week on a range of issues which drivers face with their taxi companies, insurance firms or between drivers themselves. A top complaint is drivers feeling they were unfairly terminated due to service lapses.

  "For example, one was rude to the customer, or didn’t fulfil the booking on time, and after one or two times the company may decide to terminate the agreement, and therefore one cannot drive with this operator anymore,” said Ang Hin Kee, executive advisor of National Taxi Association. “That impacts their livelihood, and many times it has been such that it's your word against mine.

  “We found that perhaps a better way is to have parties sit down together through a neutral body, like a mediation system to work out the best solution moving forward, rather than people are feeling aggrieved that their version of the facts are not properly addressed."

  Cabbies also often get into disputes over the amount they have to pay in the event of an accident.

  The association first mooted the mediation idea in 2013. If parties cannot come to an agreement, NTA would refer the case to LTA for pre-mediation. If the case is not resolved at pre-mediation, LTA can refer it to the Singapore Mediation Centre (SMC) for professional help. If there is still no resolution, the case can go to a civil court for adjudication.

  When the NTA makes a case referral, LTA requires up to two weeks to evaluate the legitimacy of the dispute before convening the pre-mediation session with the parties. In nearly three months since the trial started, one case was referred to LTA. The case was resolved amicably during the pre-mediation stage.

  "Let’s say the taxi drivers have any disputes with company, they know where to go to look for help,” commented Harry Ng, a taxi driver who works with ComfortDelGro. “This is fair to the drivers. So, at least it's not one-sided."

  Mr Ang added: "With some precedent cases that are settled through the mediation, we hope that future cases can take reference from there, and therefore disputes can be resolved quickly because (those involved) know now that there has been a case of this nature resolved before in this manner."

  With a more structured system in place, NTA also expects to see fewer disputes in future. 

  

  陆路交通管�局与全国德士师傅�会和德士公��作，设立新的调解机制，让德士�机以更有效的方�解决与公�之间的纠纷。

  全国德士师傅�会�星期收到约�宗德士师傅�出的投诉，包括�雇主��险公�或是其他�机之间的纠纷。

  在新的调解机制下，如果�方无法和解，个案将交由陆路交通管�局处�，如果还是无法达�共识，便会由新加�调解中心跟进，最终�交通过�法程�解决。调解机制今年7月推展,试行�年。

  

   

• Diablo9898

  23 Oct 14, 15:36

  Can they help cabby to get new jobs???

• bowah

  23 Oct 14, 16:53

  Can, security officer, toilet specialist, food court/centre cleaning technicians, garden and park grooming officer, Airport mopping and sweeping steward and finally AP taxi marshal. Ai mai?
• j007

  23 Oct 14, 20:52

  is it useful?

  东家�打打西家

   

  i think another issue they need to look into is accident claims.

  if taxi coy takes on sweet time to process claims, driver also loose out as drive ussally have to pay the penalty upfront 

• bowah

  24 Oct 14, 08:53

  The mechanism to meditate from the perspective of NTA is not right, their vision is still thinking that TD are employees of taxi companies, but in actual fact, No, taxi drivers are freelancers, NTA therefore must look from such perspectives inorder to better serve it members. As sole properioter, a TD is therefore, very individualistic, he will have to face paxs, LTA, taxi companies and all other matters by his own, NTA is not his insurance and must know that wherever a TD is in difficulties or victimised, he is first to get kicked out or that he needs to pay first. It is not like an employee in an organisation that can keep on working till the case is solved, then decide on to terminate or carry on, moreover, there will be compensation. It is in this direction that NTA should take note that drivers who are in trouble with either LTA or taxi companies, should be given the period of plying the road for their bread and butter till his case is settled, thereby, the outcome will then decide on his needs to pay, terminated or carry on his driving as usual.
• bowah

  24 Oct 14, 08:55

  If a driver is being kicked out and unable to join any other companies due to LTA issue, he hv to wait 3 months as state above...that is a long long time, by then, that driver might be begging at orchard road or rochor centre.
• hammerhammer8888

  24 Oct 14, 12:43

  Begging also need to apply permit hor, not immediately can go beg hor.

• Diablo9898

  24 Oct 14, 13:00

  KNN...no wonder they said not easy to survive in Spore...begging also need to apply permit... then those no education one how?? Dunno how to apply one die faster??? Relaay must study hard..if not can't even apply to be a begger...

• bowah

  27 Oct 14, 10:53

  Originally posted by hammerhammer8888:

  Begging also need to apply permit hor, not immediately can go beg hor.

  
  Can lah, sometimes, I see fellow cabbies brother, beg abit, they also give, no need apply permit one, if you dun believe, can ask my buddy at AP T2, he just wave in and out only, got $2 here and there to pick liao
• bowah

  27 Oct 14, 10:55

  Originally posted by j007:

  is it useful?

  东家�打打西家

   

  i think another issue they need to look into is accident claims.

  if taxi coy takes on sweet time to process claims, driver also loose out as drive ussally have to pay the penalty upfront 

  
  That is why I said, it is very important for TD, whereby time is a major factor in their income, to settle issue fast, why need to wait 3 months for a case??
• hammerhammer8888

  27 Oct 14, 12:43

  Originally posted by bowah:

  
  Can lah, sometimes, I see fellow cabbies brother, beg abit, they also give, no need apply permit one, if you dun believe, can ask my buddy at AP T2, he just wave in and out only, got $2 here and there to pick liao

  He mia again. Tan gao liao?

• bowah

  27 Oct 14, 16:31

  He go kio kuay lah...sponsored by Singapore AP taxi drivers. No need to drive, no need tio pok, summon, smlj calls, jam, red lights..also can tan jiak...lols