I was pretty pissed off regarding a remark coming from my boss who's in charge of sales. I'm in service line and I've got 2 bosses. Ohh well.. I asked my service boss which is more important? Sales or service? Well, she said that Service is important. It's okie if we've got no sales but we muz ensure that we give our customer good service. However that bitch who's in charge of sales colleague that if the customer is not gonna be capable of giving him any sales closure, then why should he bother wasting his time servicing her. Anyway I dun like this bitch so maybe tt's y I'm so pissed off with this remark. Without good service, 1 can forget about closing the deal. This customer had previously closed a few cases with my ex-colleagues as they've been able to provide gd service/follow up to her. How many actually face this kind of situation? Ohhh fine.. Wait till I am leaving my job then I can tell the bitch in e face that "hey! that customer has no potential of closure so no need to pass on to my sales colleague lor.. U guys r juz too preoccupied with closure to provide service mah. we service staff can juz do the simple servicing can liao. Don't need to waste their time lor.. "
something went wrong with my previous attempt to post..
anyway, good service will bring in sales in the long run. :)
yah i noe this logic.. but that bitch doesn't seem to understand this logic. Dun understand how she managed to become e manager for e sales also. Such simple thing also dunno. HAizz,... it's tough with such pple ard in ur office. A bitch n her pet dinosaur.. haha..
You know how ppl liddat rise ?
its cos sales can be quantified, while service cant.
its my personal belief that service line should be separated from sales. Unfortunately, too many people mixed up the two.
Yes, sales would be better with good service...but not necessary. Its like, you can close a sales by hook or by crook while smiling, chatting, etc. But usually will end up with problems.
And service need not have sales to be judged so. After all, there are pre sale service, in sale service and after sale service and its simply too wide a range to be covered by one person.
Do what you think is right, because in the end, I think everyone needs only answer to themselves.
yah... tt bitch's eyes r alwiz rolling sideways as if she's looking down on u n her smiles r so super fake... sometimes e service is no gd coz we're pressurized by the top to do cross selling thou service should b e main concern.. so hopefully those customers will know n be more understanding.. haizz.. juz blame it on e bitch n burgerman.. haha..