How to handle difficult/nasty clients?
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man.. my job half the time is PR man... not that i dont like drinking.. etc... but i gotta carry balls.. most of the time.Originally posted by browniebaobao:im nt that eng to entertain them if it's not within my job scope...
ehh... wat's my job scope?
I not used to carrying ppls balls especially when i got my own business n is the boss of it.. but i gotta learn some humility in the bigger picture..
he he -
Hmm... you have their address/name/Hp nos/ etc. right?Originally posted by browniebaobao:maybe on my last day i will give them a call and 'THANK' them for their 'SUPPORT'.
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sometimes u have to~! especially those that like to twist n turn like u said.. ask questions n go right back. Because time is money. My boss told me to do that. N i learned well.. he he.. sometimes u gotta be harsh. Especially if u are in an enstablished company with a good reputation , they should understand that u are professional at what u do.Originally posted by browniebaobao:if i do wat u did, my boss will ask me 'y are u so direct?' -
Originally posted by DeadPoet:Hmm... you have their address/name/Hp nos/ etc. right?
hp maybe..
address no la..
got email address. -
whenever i encounter nasty customer, i will let my manager handle lest my company will lose tat customer.
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Originally posted by Cool-gal:whenever i encounter nasty customer, i will let my manager handle lest my company will lose tat customer.
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Hp nos. is good enough.Originally posted by browniebaobao:
hp maybe..
address no la..
got email address. -
do customer service is like this 1.. .last time i work for call-centre like job......the customer like i own them $1million .....must be slave to them ..
listen and fark care after that..
Need a higher EQ to deal with them.
now i dun directly deal with customers but i deal with warehouse people who are x100000000 worse than customers i had met before. They are rowdy. They got mood swing. They shoot emails like nobody business when obviously it was their fault. They never stick to their principles.
They think they are king in the office.
I was warned when i just started work that they are such people. Initially i still very courteous to them. After all, i need their help to push shipment out.
Than, i realise that these people got low IQ and EQ. Cannot treat them the usual human way.
Now, when they do wrong things, i also learn from their pattern, send email tell them off in a professional way. hahaha -
Having Client is better than having no client ><Originally posted by browniebaobao:clients who like to kick up a fuss..
clients who like to shout at u for nothing..
clients who like to ask u 10 questions in return when u asked only ONE question...juz to find out why did u ask that ONE question.
clients who like to play tai chi..
etc...
how do u handle these sickening clients?
u have to train yrself to filter client words that is extract the essence of client words... The rest of the words left ear in, right ear out...
the more words that clients say, the better... coz, u will have more information
Working life is all about tai chi... lol... u need to learn from yr seniors or yr boss on the knowledge of these... -
customers are always right. even if they are wrong, they are still right. they are right to be wrong. if they are wrong and you are right, you're fired.
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I act all helpful and accommodating when in reality, i dont do a single sht.
Strangely enough, those customers recommended me, give me gifts, etc -
wah.. xue jie, ni hao du~!Originally posted by BufPuf:do customer service is like this 1.. .last time i work for call-centre like job......the customer like i own them $1million .....must be slave to them ..
listen and fark care after that..
Need a higher EQ to deal with them.
now i dun directly deal with customers but i deal with warehouse people who are x100000000 worse than customers i had met before. They are rowdy. They got mood swing. They shoot emails like nobody business when obviously it was their fault. They never stick to their principles.
They think they are king in the office.
I was warned when i just started work that they are such people. Initially i still very courteous to them. After all, i need their help to push shipment out.
Than, i realise that these people got low IQ and EQ. Cannot treat them the usual human way.
Now, when they do wrong things, i also learn from their pattern, send email tell them off in a professional way. hahaha