How to handle difficult/nasty clients?
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clients who like to kick up a fuss..
clients who like to shout at u for nothing..
clients who like to ask u 10 questions in return when u asked only ONE question...juz to find out why did u ask that ONE question.
clients who like to play tai chi..
etc...
how do u handle these sickening clients? -
Be nice.
Try to listen and help them to solve their problems.
When all else fails, pass em along to a colleague u no rikes.
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Be professional.
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when u are too nice, they try to eat u up.Originally posted by Ferret:Be nice.
Try to listen and help them to solve their problems.
When all else fails, pass em along to a colleague u no rikes. -
make it clear u r trying to help them.Originally posted by browniebaobao:when u are too nice, they try to eat u up.
unless u made whatever mistakes that led to this of course. -
Case to case...
Be smart.
Be prepared. (Pre-empt them if you can.)
Be patient and understand why they are being difficult.
Sometimes... showing clearly that you understand where they're coming from... helps... -
yeah... my colleague also told me that..Originally posted by DeadPoet:Be professional.
shoot the client at a professional way.
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got this client who insist things to work the way she wants..Originally posted by Ferret:make it clear u r trying to help them.
unless u made whatever mistakes that led to this of course.
shouts at ple for nothing..
machiam she is the one paying your salary like that..
that day after hanging up her call, i was so furious i said 'nn! sh|t u!' -
Originally posted by browniebaobao:yeah... my colleague also told me that..
shoot the client at a professional way. 
I've been in the "frontline" more than 10 years, still am. IMO, be professional is the most useful way. -
Which industry are you in?Originally posted by browniebaobao:got this client who insist things to work the way she wants..
shouts at ple for nothing..
machiam she is the one paying your salary like that..
that day after hanging up her call, i was so furious i said 'nn! sh|t u!' -
give some tips leh.Originally posted by DeadPoet:
I've been in the "frontline" more than 10 years, still am. IMO, be professional is the most useful way. -
cannot say wor.Originally posted by DeadPoet:Which industry are you in? -
Can pm me? I won't tell.Originally posted by browniebaobao:cannot say wor. -
sounds just like my customers.
just do what your job scop requires u to do. never give in to them if their demands are out of your job scope. if u give in, they will take advantage in future. -
can i trust u?Originally posted by DeadPoet:Can pm me? I won't tell. -
Not necessary. It is part of going the extra miles.Originally posted by Gordonator:sounds just like my customers.
just do what your job scop requires u to do. never give in to them if their demands are out of your job scope. if u give in, they will take advantage in future. -
You can try.Originally posted by browniebaobao:can i trust u? -
im nt that eng to entertain them if it's not within my job scope...Originally posted by Gordonator:sounds just like my customers.
just do what your job scop requires u to do. never give in to them if their demands are out of your job scope. if u give in, they will take advantage in future.
ehh... wat's my job scope? -
forget it. my customers don't appreciate the going the extra mile.Originally posted by DeadPoet:Not necessary. It is part of going the extra miles.
they think they sign a bloody contract they can use it to use to threaten us everytime.
if we do good, they will take it for granted and say this is your job what. if we make a mirror mistake, immediately shoot e-mail let the whole world know.
this kind of customers don't deserve our mile. -
nod nod*Originally posted by Gordonator:forget it. my customers don't appreciate the going the extra mile.
they think they sign a bloody contract they can use it to use to threaten us everytime.
if we do good, they will take it for granted and say this is your job what. if we make a mirror mistake, immediately shoot e-mail let the whole world know.
this kind of customers don't deserve our mile.
even if it's not ur job, they will PUSH and make it seem to be YOUR job. -
hanor hanor. i hate that.Originally posted by browniebaobao:nod nod*
even if it's not ur job, they will PUSH and make it seem to be YOUR job. -
make voodoo dolls and poke pins into them to feel better ... -
maybe on my last day i will give them a call and 'THANK' them for their 'SUPPORT'.Originally posted by Fatum:make voodoo dolls and poke pins into them to feel better ... -
LoL! normally depends how power the client is n what company and who else i can deal with n whether i have any other inside man in his company.Originally posted by browniebaobao:clients who like to kick up a fuss..
clients who like to shout at u for nothing..
clients who like to ask u 10 questions in return when u asked only ONE question...juz to find out why did u ask that ONE question.
clients who like to play tai chi..
etc...
how do u handle these sickening clients?
If not... i will just cut the crap n ask them ' With all due respect , after all we have discussed. You take it and consider it ? Or u leave now as i have other things to tend to.'
It depends.. if its a multi million dollar n they really think they really know everything.. just nod n say yes to every single shiet.. n then after that tell ur boss explain what u think.. n let ur boss handle it n have them come back to u later after the boss talk with them.
In construction.. its especially the consultants thats being an ass. he he -
if i do wat u did, my boss will ask me 'y are u so direct?'Originally posted by BadzMaro:LoL! normally depends how power the client is n what company and who else i can deal with n whether i have any other inside man in his company.
If not... i will just cut the crap n ask them ' With all due respect , after all we have discussed. You take it and consider it ? Or u leave now as i have other things to tend to.'
It depends.. if its a multi million dollar n they really think they really know everything.. just nod n say yes to every single shiet.. n then after that tell ur boss explain what u think.. n let ur boss handle it n have them come back to u later after the boss talk with them.
In construction.. its especially the consultants thats being an ass. he he