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Shipment mix-up: Beware the online scam
In just two months over July and August, police received 53 reported cases relating to online delivery scams amounting to more than $40,000.
This is more than double the number of cases reported for the whole of last year. There were 26 such cases reported in all of 2012.
The scammers would entice victims through cheaper than usual online advertisements for smartphones, tablets and laptops on popular websites. Once baited, victims would be asked to make funds transfers to local bank accounts or remit payment to overseas accounts. Then, to cheat victims into parting with more money, the culprits would send emails telling them their shipments encountered various problems, and they would need to send more money in order to receive their shipment package.
Some of the claims scammers used included:
• The items were held or wrongly delivered to another country and that additional payment is required to retrieve the items.
• The items were seized at the Customs and that additional payment is required for storage fees, and victims receive the purported “seizure notice” in the email for added credibility.
• Items faced courier/shipment problems faced – that there was a mix-up with other items from a different order. As the delivery could not be cancelled (one-way delivery), victims need to pay for the cost of additional items. Alternatively, victims are offered the option to return the additional items back to source, but need to pay an additional refundable guarantee fee.
• Items included in the package required minimum quantity / package was too light – the despatch manager could not authorise shipment as it did not meet the Minimum Order Quantity (MOQ), thus requesting victim to put in more orders and make subsequent payments.
That’s not all.
To avoid detection, the culprits recruited “money mules”, who had local bank accounts to facilitate the money transfers’.
Victims would be asked to make payments to the mule’s bank account, and the mule would then transfer the proceeds to the scammers.
The mules were also separately targeted and recruited through social network sites. When contacted, the scammers would claim to offer a business opportunity or seek a romantic relationship. The scammers would cultivate trust with their targeted mules and over time, convinced them to help with their purported businesses by making fund transfers to overseas accounts held by the scammers. In return, the mules’ may receive a commission for their role.
But, for mules’, by doing so, they may be charged with dishonestly receiving stolen property and be fined and jailed up to 5 years.
Police advisory
To avoid being scammed, the Police advised the public to adopt the following measures:
• Only do business with those who you know and trust.
• To carefully study the offer so that you fully understand what it entails. Always ask for more information if you are unsure of any aspect of the goods. Legitimate business would be more than happy to provide the information.
• Check out the track record of the company/person who you are going to buy the items from.
• Be wary of anyone who you have just met online.
• Do not help people who you just met online to make fund transfers or assist in making remittances of unknown sources of money. You may be aiding and abetting a criminal activity when you do so.
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