Nuisance callers jam hotline
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BURIED under several floors of concrete in an undisclosed location is a cold room accessible only after many layers of security checks.
Wired up with screens, computers and telephones, this is where all 999 emergency calls are routed to. And it is where the police get wind of any outbreak of misdeeds across the island.
It is where their ears are.
Sitting hunched over one of the bright consoles in the low-ceilinged Combined Operations Room one recent morning was Staff Sergeant Norlaila Yunos, 33.
It was after 8am and she had started her shift just moments before. She threw on a jacket to beat the room's Arctic temperature, positioned a black set of Sennheiser headphones on her head and gave the volume on the headset a tweak.
She was ready for action.
Before her was a computer monitor which displayed information on the calls received. Her fingers were poised over a keyboard, ready to enter information for relay to the various police units and the Singapore Civil Defence Force.
The telephone squatted nearby, waiting for the first call, which came not long after.
'Police emergency, good morning,' Staff Sgt Norlaila chirped.
Silence.
She repeated her greeting a few more times and then hung up on the nuisance caller.
Read the full story in today's edition of The Straits Times.
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What if the nusiance caller is LKY?
