Customer Service Standard of Pass Offices
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Wah,u send email to Chief of Army ah?
Hahaha
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*face-palm *shake head
Seriously, if you want customer service, you can go to shopping mall information counter. There confirmed no need to chanage pass and got nice ppl smile at you one.
(on a side note, use ur own manners and be considerate to ur bro also can, dun need to make a mountain out of mole hill, he is going to be way embrassed in camp for your actions)
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I think if the RP too nice...people will think how come the RPs in the camp all sissy...
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outside tio screen by police, no nric, can be brought back to police station right?
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xelement: yes, can be brought back for questioning.
dkcx: some places do allow driving license/work permit for contractor in/out. for most matters, usually at gate settle then sua already. dont see there is a need that any civilian has to go beyond the gate/guardhouse for any intended purposes. [eg, pass food/$/medcine, and fetching ppl] in fact there is no way any civilian can just move in any camp/base even in area A regions, although he/she may be with an escort [the person he/she is looking for or any duty personnel]
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Originally posted by collinnxk88:
xelement: yes, can be brought back for questioning.
dkcx: some places do allow driving license/work permit for contractor in/out. for most matters, usually at gate settle then sua already. dont see there is a need that any civilian has to go beyond the gate/guardhouse for any intended purposes. [eg, pass food/$/medcine, and fetching ppl] in fact there is no way any civilian can just move in any camp/base even in area A regions, although he/she may be with an escort [the person he/she is looking for or any duty personnel]
Driving license etc are allowed because they are more or less official identification given but things like clubs ID cards that the TS tried to give cannot be used as such cards can be fraud easily, using a false name and just putting a person's photo on it.
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Is the army camp u are entering..
what type of customer service standard are u looking for?The guard are not there to service you.. Their job is to ensure the safety of the camp and the lives in the camp.
The guard are to be on alert and question anyone that comes near to the gate without a proper reason to enter. Passing thing to ur brother is not a proper reason, the guard need not have to compromise that. Who knows what is inside the bag? Maybe a bomb..
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CoA: *opens email* *reads first few lines from TS' email* *drags mouse to "delete"*
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No. the COA take customer feedback very seriously. ok.
So next time 100Km away from the camp a new sign will be put to ask the camp visitor to bring their IC. And every 100m there will be a reminder sign.
The guardhouse will hire professional FEMALE army officer dressed in a tight No 3. And she will greet each visitor with a simile and address every1 as Sir/Mdm... with big breast and nice makeup wooo...
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Okay.... I had an exam in the morning, so I missed this topic.
Let me sum up a few things:
1. The guard did the correct protocol. No valid ID means no entry, period. And valid ID refers to official photo ID (e.g. IC, driving licence, 11B). Club/gym pass is not valid, because it is not from the powers-that-be, and they are more easily faked.
Imagine if Mas Selamat gets in with a gym card that says 'Lim Ah Mas'. Dang....
Anyway, this is just basic common sense. You want to enter an official restricted area, you need to have official ID. Seriously, no one needs to be told about that.
2. The guard should have been a bit more tactful. After all, we're dealing with civillians here. Just stand firm and say, 'Sorry, but I need your IC before I can change your pass.'
Just do your job with both firmness and tact. If the civillian were to raise a ruckus and escalate it up to the Chief of Army..... so be it. Which brings me to my next point.....
3. Escalating this minor issue to MINDEF, the Chief of Army, et al is seriously, for the lack of a better way to say it...... taking it to ridiculous extremes.
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wow. the threadstarter is a blithering idiot with an overinflated sense of self-importance.
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Originally posted by octega:
*face-palm *shake head
Seriously, if you want customer service, you can go to shopping mall information counter. There confirmed no need to chanage pass and got nice ppl smile at you one.
(on a side note, use ur own manners and be considerate to ur bro also can, dun need to make a mountain out of mole hill, he is going to be way embrassed in camp for your actions)
still gotta learn how to be tactful, after NS.. ORD liao all going out to society to work, you can't run away from it.
as for the guards, they've to be firm. But gotta be tactful during the initial stages. Furthermore it's a woman, you can't really deal w/ her much when there's no woman around either
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Why you all are so sure the TS is a woman
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Originally posted by martial:
Why you all are so sure the TS is a woman
If its a guy and he dunno that go SAF camp need bring IC, he really needs to go serve another 2 years and do more guard duty.
Doesn't sound like a younger sibling and if is a younger brother, writing to COA is like asking for death sentence when he enlist in future.
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TS could be a foreigner guy who don't need to serve ns?
I think even singapore women also know that go into SAF camp must bring IC lor. This is common sense. Unless it is that stupid angel7030 lah who don't know. But she say before that she is a taiwanese who become a singapore PR so not suprise that she is like a frog in the well.
But foreigners may not know.
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Originally posted by martial:
TS could be a foreigner guy who don't need to serve ns?
I think even singapore women also know that go into SAF camp must bring IC lor. This is common sense. Unless it is that stupid angel7030 lah who don't know. But she say before that she is a taiwanese who become a singapore PR so not suprise that she is like a frog in the well.
But foreigners may not know.
Its quite unlikely to be a foreigner since TS already said brother. There is no reason why only 1 brother needs to serve NS and not the other.
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Aiyo, dun be so harsh on her la. The guard has the right to deny entry. But does he have the right to interrogate(as claimed by TS) civillians which i assume has not entered the camp proper (i guess shes at the guardhouse.) Is he overstepping his authority?
(1) He said "Why you didnt bring your IC". (I need a reason to not to bring, i didnt know i had to?). Well I replied, "Cos i left it at home?" WOW then guess what he said. (2) HE said "Why you put at home?" (Isnt this guy too much?) (FYI, im a civilian) I replied, " Cos I forgot to bring?" (3) He asked again, "Why you forgot to bring?!" I was so pissed that I said, "You mean i cant forget to bring?"
I can understand if he askes about the purpose of the visit.But the questions he asked is also abit erm.. weird. If he asked in a stern manner, its somewhat intimidating. If he asked in a more informal manner, its like trying to be funny. And what is he trying to find out by asking such questions? Anyway, whether a person brings IC or not on the streets also doesnt concern the military what.
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Originally posted by ahbeo:
Aiyo, dun be so harsh on her la. The guard has the right to deny entry. But does he have the right to interrogate(as claimed by TS) civillians which i assume has not entered the camp proper (i guess shes at the guardhouse.) Is he overstepping his authority?
In the guardroom, the guard has his authority in a sense. Just like everywhere u go, u can't enter without going through the guards at the entrance so he has authority the question anyone though the questions might not seem appropriate.
However do note that as mentioned by many others, everyone is supposed to carry their IC with them at all times and u cannot blame a guard for being suspicious of someone who does otherwise. Sometimes guards find suspicious ppl by such questioning and observing their behavior like the case of a RP who caught someone who tried to enter a camp illegally sometime back though i forgot how etc.
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actually be it civilian or SAF personnel, dun bring ID card along and can't produce when required to, ish a chargable offence
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Originally posted by dkcx:
In the guardroom, the guard has his authority in a sense. Just like everywhere u go, u can't enter without going through the guards at the entrance so he has authority the question anyone though the questions might not seem appropriate.
Yea, he can deny entry. He can ask about the purpose. But the quoted questions are so irrelevant.
However do note that as mentioned by many others, everyone is supposed to carry their IC with them at all times and u cannot blame a guard for being suspicious of someone who does otherwise. Sometimes guards find suspicious ppl by such questioning and observing their behavior like the case of a RP who caught someone who tried to enter a camp illegally sometime back though i forgot how etc.
She did not try to enter illegally ma. She went to the guardhouse. The situation is so different. Its not like she tried to force her way in.... And the quoted questions are really dumb.
Originally posted by sbst275:actually be it civilian or SAF personnel, dun bring ID card along and can't produce when required to, ish a chargable offence
According to wikipedia, it is not compulsory to bear the IC at all times. The National Registration Act nv say anything on it
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look most of the guys doing guard duty are nsf, not skilled or schooled in service. Hell most of the time they don't even think and know they shoudl provide good service.
What he did was not wrong. And i highly doubt the story was just as put forward. My best guess would be that the pass -exchanger was probably nasty to the guy but couldn't win. So decided to do funny things.
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Originally posted by ahbeo:
U don't have to force your way in. As long as you request to enter the camp, ur intentions is more important and whether letting you in or not is a different matter.
How would you know whether someone is just trying to come closer to the camp to spy on the camp etc?
Do not rely on wikipedia for anything important. Please go read the actual penal code if you want to be sure since you cannot go tell a police when they caught you for breaking a law that wikipedia says that its not against the law.
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sbst275 u keep mention about the guard attitude and ORD liao all going out to society to work, you can't run away from it.
For god sake.. he is doing his job.. I think the guard did his job well.
In the first place, the guard may have politely ask for "her" ic.
"she" can't produce it, the guard has the right to be on alert and ask what is the intention of coming here. Without being able to produce a proper identification.
"Why you didnt bring your IC".
"Why you put at home?"
"Why you forgot to bring?!"
Is the right qns to ask if the guard suspect that she might have bad intention.
Instead is the way that the so call civilian reply the qns has lousy attitude.
"Cos i left it at home?"
(FYI, im a civilian) I replied, " Cos I forgot to bring?"
I was so pissed that I said, "You mean i cant forget to bring?"
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Originally posted by Berner ong:
sbst275 u keep mention about the guard attitude and ORD liao all going out to society to work, you can't run away from it.
For god sake.. he is doing his job.. I think the guard did his job well.
In the first place, the guard may have politely ask for "her" ic.
"she" can't produce it, the guard has the right to be on alert and ask what is the intention of coming here. Without being able to produce a proper identification.
"Why you didnt bring your IC".
"Why you put at home?"
"Why you forgot to bring?!"
Is the right qns to ask if the guard suspect that she might have bad intention.
Instead is the way that the so call civilian reply the qns has lousy attitude.
"Cos i left it at home?"
(FYI, im a civilian) I replied, " Cos I forgot to bring?"
I was so pissed that I said, "You mean i cant forget to bring?"
tactful. and from wat I see, it might not even be polite in e first place.simply put, no IC simply say no entry
Dun go kpo and ask around why didn't bring this and tat... later if any dispute, ppl can say you started challenging and escalate a incident. you think this is talking to a soldier booking in is it? you're talking to a civilian for goodness sake
If tis occurs outside, a complain would sure fire out. ask tis and tat for?
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ya.. occurs outside, a complain would sure fire out
but in this incident, "she" is trying to enter a military base. It is a senitive location, a place where not any tom, dick or harry can enter.
if "she" try to enter ur house without a proper identification and valid reason. I beg you would have ask "her" the same qns too.