Complaints & articles of buses in the Media: 2012/2013

• carbikebus

  15 Apr 12, 14:58

  Problem with some peoples .They stereotype Sbst n smrt always easy to claim.Little bit fall down little bit wobble,C'mon la this is public transport not chartered transport.If every stop drivers have to wait for pax to sit then 2 hours journey for a trip isn't enough..But I can't deny some goondoo drivers dun have patience n skills too

• CapaCity

  21 Apr 12, 19:25

   

  Keep up the good work! Friendly bus driver gets tribute video from commuter

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban_jungle/1069900/helpful_bus_driver.html

   

• CapaCity

  22 Apr 12, 22:38

  Pictures of stolen SBS bus number plates collection posted on Facebook

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban_jungle/1070490/pictures_of_stolen_sbs_bus_service_plate_collection_on_facebook.html

• SMB228X

  22 Apr 12, 23:00

  Originally posted by CapaCity:

  Pictures of stolen SBS bus number plates collection posted on Facebook

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban_jungle/1070490/pictures_of_stolen_sbs_bus_service_plate_collection_on_facebook.html

  no wonder SBS now use EDS!

• CapaCity

  23 Apr 12, 19:27

  SBS: Reason for four-vehicle accident at Nicoll Highway being investigated

• CapaCity

  23 Apr 12, 19:32

  SBS driver shouts at elderly woman after causing her to fall on bus

• sbst275

  24 Apr 12, 09:24

  Originally posted by CapaCity:

  SBS driver shouts at elderly woman after causing her to fall on bus

  
  If by the saying bus must wait for ppl to seat before moving off, eh.. peak hour how?

  Sometimes many ppl sound as if never take public tpt during peak hrs like tat...

• CapaCity

  24 Apr 12, 10:45

  Bus driver charged over fatal accident

• CapaCity

  24 Apr 12, 16:13

  SBS: Incident involving elderly woman falling on bus being investigated

• SBS2601D

  25 Apr 12, 18:12

  Walao.

  BC should have exercised discretion and waited till pax to be sitted before moving off.

• carbikebus

  25 Apr 12, 19:28

  Originally posted by sbst275:

  
  If by the saying bus must wait for ppl to seat before moving off, eh.. peak hour how?

  Sometimes many ppl sound as if never take public tpt during peak hrs like tat...

  Like what I've said some ppl treat like their personal vehicle must wait for them Sui Sui find seat then move off .Other hand drivers also no need to sudden floor d acceleration too.When they fall down they start making grandma stories driver reckeless etc.These ppl should stay in Vietnam or Malaysia.That side you board bus also still moving one.Sillyporeans getting pampered and arrogant.

• SBS2601D

  25 Apr 12, 19:38

  Discretion...this one must give benefit of doubt actually.

  I do notice some BCs practice left-foot braking.

  Sometimes they step accelerator and then release brake, causing bus to jerk from stop.

• SMB228X

  25 Apr 12, 20:23

  Originally posted by SBS2601D:

  Discretion...this one must give benefit of doubt actually.

  I do notice some BCs practice left-foot braking.

  Sometimes they step accelerator and then release brake, causing bus to jerk from stop.

  Scania always jerk and vibrate!!!

• CapaCity

  26 Apr 12, 09:30

  Tender for refurb/overhual of SMRT Buses

  

• phillipC

  26 Apr 12, 22:31

  Letter from Nicole Batchelor Manager, Corporate Marketing and Communications, SMRT Corporation 04:45 AM Apr 26, 2012 We thank Mr Lau Swee Kwong for his feedback "Do not start accepting MRT problems as normal" (April 24). We wish to share that each station has an appointed cleaner who looks after cleanliness of the premises throughout passenger service hours. On top of that, they maintain the toilets twice every morning, afternoon and evening, including washing the floor, replenishing the toilet paper and hand soap and sweeping up litter. We have since reminded the cleaner at Bras Basah station to adhere to the schedule. We have also fixed the two door locks and the soap dispenser in the male toilets. With regard to the station staff, we have counselled him to be more proactive in taking down commuters' feedback.

• phillipC

  26 Apr 12, 22:36

  Originally posted by CapaCity:

  Tender for refurb/overhual of SMRT Buses

  

  It proves one thing that the company has no skills to maintain these buses. If not becos of the massive MRT breakdown last year, I doubt they bother to spend money on these buses.

• phillipC

  26 Apr 12, 22:41

  SINGAPORE - The standby customer service support team activated during last December's train disruptions came under scrutiny on day nine of the Committee of Inquiry (COI). The team was mobilised once the Rail Incident Management Plan was activated to help in crowd control at bus bridging points. There were 14 of such teams assigned to different zones along the rail system, with 194 members from different departments of SMRT. One team leader, Sito Wai Kong, who has been with SMRT since 1985 was asked about the standard operating procedures when they are being activated for emergencies. He said his team was originally assigned to about five stations along the East-West line, including Simei, Tanah Merah and Tampines. But they were deployed to City Hall and Raffles Place stations to help out during the incident. This led committee chairman District Judge Tan Siong Thye to question why Mr Sito's team was assigned to stations they were unfamiliar with. Mr Sito said he did not have time to bring his team to familiarise themselves with the stations they were assigned to. He added that the team had not gone for any refresher courses since being formed in 2008. Mr Sito was also asked about the improvements that are currently being looked at. He said SMRT is considering expanding its customer service teams to better deal with prolonged or multiple incidents. The committee also heard from the station manager at Toa Payoh station, Phillip Lim, who was present during the Dec 17 incident. When asked what improvements he would like to see, Mr Lim said he would like the customer service team to be more familiar with the station and its vicinity so that they would be able to give assistance more immediately. Mr Lim also recounted how he had to deal with difficult and demanding commuters on the morning of the Dec 17 disruptions. He described the situation as chaotic. The COI will continue to hear from more customer service team leaders and members, as well as service operation managers, going forward

• phillipC

  28 Apr 12, 11:36

  Improvement? Took 10 days to response on Apr28 From Today

  WE THANK Ms Wendy Wong for her feedback and apologise for the inconvenience caused ('Improve frequency of bus service 970'; April 18).

   

  Service 970 runs at frequencies of 10 to 15 minutes during weekday mornings, subject to traffic and weather conditions. On the morning of April 16, service 970 was unfortunately delayed as a bus had broken down earlier in Lompang Road.

   

  Following Ms Wong's feedback, we have highlighted the importance of passenger safety to our service leaders and reminded them to drive safely.

   

  We assure her that we are monitoring the frequency and demand for this service.

   

  Bernadette Low (Ms)

   

  Senior Manager, Corporate Marketing and Communications

   

  SMRT Corporation

• Gus.chong

  28 Apr 12, 13:09

  Originally posted by CapaCity:

  Tender for refurb/overhual of SMRT Buses

  

  Most likely the refurbishments are meant for the Habits and Volgrens.

• QX179R

  1 May 12, 13:59

  Bus driver slows down to gawk at female pedestrian walking by the road

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/what_bugs_me/1085898/bus_driver_slows_down_to_gawk.html
  
• QX179R

  7 May 12, 19:48

  'Why didn't bus driver do anything to ensure passengers' safety after breakdown on BKE?'

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban_jungle/1095546/bus_driver_does_nothing_to_ensure_passengers_safety_after_theyre.html

  
  

  Bus involved was TIB1229J & cause of breakdown was smoke showing from rear..
  
• QX179R

  9 May 12, 14:00

  Why is bus with deflated tyre still allowed to pick up passengers?

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/what_bugs_me/1097274/deflated_tyres.html
  
• carbikebus

  9 May 12, 15:17

  Originally posted by QX179R:

  Why is bus with deflated tyre still allowed to pick up passengers?

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/what_bugs_me/1097274/deflated_tyres.html
  

  This one really bo liao lang,First he unhappy behind bus,Then find fault without taken notice that the condition of road surface etc..Basket.These kind of moron should be sent to zoo sleep one night with monkeys better

• QX179R

  10 May 12, 13:40

  These odd bus seats are either for children, or very short people

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban_jungle/1100602/bus_seats_for_children_or_very_short_people.html
  
• QX179R

  10 May 12, 18:18

  Mattress gets stuck to wheel of SBS bus

  
  

  http://singaporeseen.stomp.com.sg/stomp/sgseen/this_urban_jungle/1101378/mattress_stuck_to_the_wheel_of_bus_79.html