SMRT, SBS Transit fined for service quality breaches

QX179R

22 Oct 11, 08:40

SINGAPORE: Bus operators SMRT and SBS Transit have been fined by the Public Transport Council (PTC) for service quality breaches.

For the six-month period from 1 December 2010 to 31 May 2011, both operators had instances of failing to depart from bus interchanges on time, and also exceeding the maximum passenger load.

SBS Transit was fined S$700, and SMRT S$300.

Chairman of the Public Transport Council, Gerard Ee, said: "Although the operators have generally been able to meet the Quality of Service standards set for basic bus services, the latest performance results indicate that they face some challenges in continuing to deliver service quality as public transport ridership increases."

To address this problem, Mr Ee noted that the operators are investing in more new buses and recruiting more drivers.

The Land Transport Authority is also currently reviewing the bus service levels to address issues of crowdedness, frequency and reliability.

-CNA/ac

chickenlittle2

22 Oct 11, 13:35

LTA sleeping? never post the press statement in their webpage?

alize

22 Oct 11, 13:57

So cheap the fine. I pay every day also cheaper than running a proper service.

charlize

22 Oct 11, 14:56

Originally posted by QX179R:

SBS Transit was fined S$700, and SMRT S$300.

Ouch.