Comment on some of the customer service standard
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I recently received a call from NKF asking me to donate to one of their funds. An Indian lady (from Indian) called me speaking in distinct Indian accent. I am sure her English is good but it took me a while to register what she meant after trying to adapt to her accent.
At times she was still blaring away while I am still trying to understand what she said in her previous third or fourth sentence. So I just let her speak non-stop and only speak why she ask me some questions.
Not sure if NKF had outsource their frontline operation but think this is not productive, or at least not working on me. I am not trying to be racist or blame that her English is better then my Singlish, but think that she just cant blend in or may be vice versa.
Anyway, after about 4-5 minutes of listening to the tongue curling accent Indglish, I simply ask her to mail me whatever information and I will decide later. Just so to cut short my suffering.
Then again there this time that a bank called me up to sign up their credit card subscription. The problem is now that the guy on the other end speaks in perfect Singlish accent.
“Our card is very special one. Why not you try lar. After 3 years hor, you can cancel no obligation one.’
Has the bank lowered their customer service standard or what
?!! I am not sure whether if he is really representing the bank or not. For once I think this is a fraud call. Some more he kept reading some standard script without letting me interrupt him that I am not interested.
He must be rather disappointed when I declined his offer.
However, later on, another one from the same bank called me one the same matter. Fortunately he is speaking English without the Singlish or Indian accent. This time round, I ask the guy to courier the application form for me to sign.
SighÂ…
how can we compete with the world if we lowered ourstandard to this type of level. -
Yayaya!!! I oso received such calls couple of times le. 1st time she call den tel mi abt e NKF donation card thing... Keep persuadin mi 2 take it n help them in e donation. Wah lao tat day i was in orchard shoppin n held onto my hp 4 abt 5 mins... Hearin wat she gotta say. N yes, her v indian-ish English took mi some time 2 figure out wat she was tokin abt... Haha~
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ya lor... One a separate incident. one of my client outsource their help desk service to a India consulting firm. Now the users are complaining that half of the time they are trying to understanding what each other are talking.
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nobody call Croco leh ...
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PM me your HP. I can 'recommend' you if they ask me for prospect.
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Originally posted by starcom:ya lor... One a separate incident. one of my client outsource their help desk service to a India consulting firm. Now the users are complaining that half of the time they are trying to understanding what each other are talking.
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Originally posted by starcom:ya lor... One a separate incident. one of my client outsource their help desk service to a India consulting firm. Now the users are complaining that half of the time they are trying to understanding what each other are talking.
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dun tell mi NKF outsource this area of their business to india hor.... bu hui bah.....
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Croco nowadays v low profile hor? Not so active liao leh u...Originally posted by sgboy2004:nobody call Croco leh ...
Anyway ppl noe u wil bite mah, so they dun call... -
desperate bah...
now times bery bad.....so they jus randomly do cold calls.....hope to expand clientele and garner more biz
but obviously they din do enuf background research (which im glad oso, or else it's invasion of privacy)......call and call ppl who does not fit their requirements.....waste both parties time..... -
Originally posted by shan_cai:Croco nowadays v low profile hor? Not so active liao leh u...
Anyway ppl noe u wil bite mah, so they dun call... 
Croco work part time mah, else no $$$$ to pay mi internet bills...then cannot come here to crap liao
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I am ok with the outsource idea. In fact was once an advocator on this issue during a meeting in my previous company.
But the thing is, outsource must also weight the quality and so not overlook the overall benefit. I wonder how cost benefit those people whom outsourced. Think I read an article saying that while the costing saving is 1 to 3, but the productive is worst off 1 to 6. -
Haha ok... Work part time as wat? Go buaya gergers?Originally posted by sgboy2004:
Croco work part time mah, else no $$$$ to pay mi internet bills...then cannot come here to crap liao -
hee hee... think when he see some pretty gals, he will end with the sales tactic like, "why don't you give me your contact info so I can reach you when there is something that may interest you."Originally posted by shan_cai:Haha ok... Work part time as wat? Go buaya gergers? -
y indian must always speak english wif an indian accent?....izit bcos they r born wif a deform tongue? any indians care to explain
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Yayaya i kena smthin liddat b4... Wat a lame way 2 get contacts ya?Originally posted by starcom:hee hee... think when he see some pretty gals, he will end with the sales tactic like, "why don't you give me your contact info so I can reach you when there is something that may interest you." -
Itz their style mah... Cant change de... Juz like how those china ppl speaks chinese, oso got ther own "slang"...Originally posted by Sir_Horny:y indian must always speak english wif an indian accent?....izit bcos they r born wif a deform tongue? any indians care to explain -
Onli got one thing i wanna say >>> they too lo soh too longwinded liao... Tok abt dis thing can tok like 5 mins!