Customer service in Singapore......[bNONE[/b]!
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I used to be from the hospitality industry (F&B) but have switched to a desk-bound job. I never hated my job then and never felt that it was a 'low' class/status kind of job. So I served and I smiled at work.
NOW? I dread dinning out. Imagine the kind of price u got to pay for a meal in a restaurant. Of course there are reasons why people still choose to dine out. It could be a birthday celebration, Father's day, Mother's day, etc, etc,etc.....Whatever the reasons may be, we expect some kind of dinning experience and sad to say.....most of the time its a bad one, at least for me. I can't remember when was the last time I had truly enjoyed a dinner out in a restaurant, be it the food that was good or the service that was remarkable.
Just last night we decided to patronise Sakae Sushi at TPY after a movie. Could have just settle for Macdonalds or Long John Silver but since I haven't had a nice dinner out with my baby and my brudder so we decided to indulge ourselves this time. We ended up having a "mute and deaf" service. Hahah that's what my baby calls it. There was no welcome, no smile, no service except the food arrives at our table. In fact the food was not even up to standard. One particular order actually came cold (its not a sushi order). I rejected it and demanded for a new plate. Some might feel that I have over-reacted say think that, hey its just one dish why make a fuss out of it. But the point here is, this shouldn't have happened at all in the first place. The was no sorry and explanation why the dish came cold even though we didn't demand for one. What happened to even basic manners?
Anyway, bottomline is I rather eat at kopitiam lor. I think sometimes I get better service there and I'm serious. I am sure my brudder can vouch for me. If I patronise a particular coffee shop often enough, trust me, the kopi boy can remember what I usually drink lor and the drinks would come without me ordering.
I really dread the next dinner out in a restaurant. Not only the food may not be nice, the service would probably sucks too. Hey, bare in mind that I am not asking for a 5star service here. Just the basic manners and the smiles. Trust me, all these does make the dinning experience so much better. Of course this is just one area of customer service which many Singaporean failed in. Its the same in the retail market, Call Centre, Help Desk, etc, etc, etc.....Customer Service?.....NONE! -
i like cheesecake cafe's service!
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Well. if I have to name some...yeah Cafe Cartel not bad lor. No complains about them so fair. No service charge so I dun expect service, reasonably priced. I miss their pork ribs man. Cheap and good!Originally posted by kopiosatu:i like cheesecake cafe's service! -
hmmmm cafe cartel is kinda self-service to me...Originally posted by froggie:Well. if I have to name some...yeah Cafe Cartel not bad lor. No complains about them so fair. No service charge so I dun expect service, reasonably priced. I miss their pork ribs man. Cheap and good!
but at cheesecake cafe, there's always a smile on the employee's faces...
they greet you cheerfully... when i ordered a cake, instead of letting me wait, they introduced other cakes, got me a glass of water (which is something MOST places don't even bother to do), when you leave its that smile and cheerful 'bye, see you again' which makes you want to go again.
Good service brings you back customers. -
frog.. u start a service rating company for F&B..
improve the industry and earn $$$ I be ur man to eat... dun need to pay me, pay for my meal can liow.. hehehe
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siao ehh....
some waiters and waiteresses who seem like everyone else owe them a million bucks.. and u r making a broad statement
no doubt most of it is true.. but oso no need to sweep ALL ppl who do customer service under the blanket "NO SERVICE"
i myself have done customer service in some form or another for the past 10 years or so. only once was my manager summoned.. and that was from a customer whom all my colleagues said was a difficult one. Got some commendations along the way too.
TOO BAD U DIDNT GET ME TO PROVIDE U WITH CUSTOMER SERVICE!!
but seriously.. i take pride in what i do.. i may not be the best.. but i try my darnest..
didnt feel good that i got labelled under no service
*i work in a call centre so i took offence
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heheheh..
yeah, the service yesterday was indeed atrocious.
they jus dumped the food on our table and walked right off. no greeting, no 'here's your food', nothing.
hot food was cold, some hot food were not even nice.
last order was at 915pm, when the outlet closes at 10pm...shouldnt it be 930 or 945?
the asst manager walked right out of the restaurant holding a pack of ciggies in his hand. one of his servers was much friendlier than him. and that 'more friendly' server was the ONLY one with a slight smile on his face.
yeah it's the end of the night, everyone's shacked...but being an AM, i guess he should set an example isnt it...he should be experienced enuff to do so.
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Still..Originally posted by shutthehellup:heheheh..
yeah, the service yesterday was indeed atrocious.
they jus dumped the food on our table and walked right off. no greeting, no 'here's your food', nothing.
hot food was cold, some hot food were not even nice.
last order was at 915pm, when the outlet closes at 10pm...shouldnt it be 930 or 945?
the asst manager walked right out of the restaurant holding a pack of ciggies in his hand. one of his servers was much friendlier than him. and that 'more friendly' server was the ONLY one with a slight smile on his face.
yeah it's the end of the night, everyone's shacked...but being an AM, i guess he should set an example isnt it...he should be experienced enuff to do so.
didnt need to use a broad sword to take a broad swipe at us dumb broads doing customer service properly no? -
Sometimes it's not the front end staff's fault. Sometimes it's the manager's fault for not ensuring that there is a minimal standard. -
Yeah I totally agree that good service brings back the customer. But sad to say most places now can't be bothered. By the way where is this Chesscake cafe u r talking about?Originally posted by kopiosatu:hmmmm cafe cartel is kinda self-service to me...
but at cheesecake cafe, there's always a smile on the employee's faces...
they greet you cheerfully... when i ordered a cake, instead of letting me wait, they introduced other cakes, got me a glass of water (which is something MOST places don't even bother to do), when you leave its that smile and cheerful 'bye, see you again' which makes you want to go again.
Good service brings you back customers. -
Hahaha yeah good idea. In fact I know there are some company that does that. Most of them r survey companies or marketing related. Not sure if that helps but hmmm......can consider lor.Originally posted by BeNo:frog.. u start a service rating company for F&B..
improve the industry and earn $$$ I be ur man to eat... dun need to pay me, pay for my meal can liow.. hehehe -
Hahah no offense man but it was just a general comments. Its the same when I say that girls are generals weaker in most aspects. That doesn't mean that I look down on them and yes indeed there are some out there that are strong too be it emotionally or physically.Originally posted by nOrmalbOi:siao ehh....
some waiters and waiteresses who seem like everyone else owe them a million bucks.. and u r making a broad statement
no doubt most of it is true.. but oso no need to sweep ALL ppl who do customer service under the blanket "NO SERVICE"
i myself have done customer service in some form or another for the past 10 years or so. only once was my manager summoned.. and that was from a customer whom all my colleagues said was a difficult one. Got some commendations along the way too.
TOO BAD U DIDNT GET ME TO PROVIDE U WITH CUSTOMER SERVICE!!
but seriously.. i take pride in what i do.. i may not be the best.. but i try my darnest..
didnt feel good that i got labelled under no service
*i work in a call centre so i took offence -
hey that reminds me! the other nite i went with a few friends to seah street deli at raffles hotel. the price is reasonable and the service is FuCKING GOOD!
That's becos most of them aren't singaporeans. alof of ang moh pai indians from malaysia working there.
how do i know? i asked, and they politely answered becos we were guessing where our waiter was from, i thot he looked napalese... but he's pure indian.
anyway, sorree man, i gotta say this, anything associated with being ang moh (seah street deli is an american style diner with burgers and steaks) always has better customer service than a singaporean restaurant.
u mentioned the aunty knows wat u wanna drink. u know that funky hairstyled fat aunty that sells drinks downstairs? well she knows wat i want to drink all the time, but she never smiles. i mean.. watever.. lol
i got a headache... -
wanna start a something that may improve service standards in singapore and we may earn a quick buck?
the pile of us start a "Service Consultancy" thingy..
go around, trying out restaurants and places, and then writing about them, and offering our services in how to improve the service!
can charge them money some more!
after a while, we create enough hype, people will come to us to do consultancy work for their companies.. and we're set!
how? what do you guys think? a business opportunity! -
It's a culture thing also. The way customer service is seen in US is totally different from us in Asia.
For one, there is no such thing as tipping in Asia, or at least I haven't seen any.
Point 2, in US, people take extreme pride in the service industry. For that, waiters are pretty much respected over there. In France, it's even worse, you have to meet certain high standards to be one.
It's a culture thing, really. -
SiglapOriginally posted by froggie:Yeah I totally agree that good service brings back the customer. But sad to say most places now can't be bothered. By the way where is this Chesscake cafe u r talking about? -
A bit far leh but issit along the same stretch where Cartel, Killiney's Kopitiam, CBTL (Coffee Bean & Tea Leaf, not Ci Bei Tu Lan hor) is?Originally posted by kopiosatu:Siglap -
well, i am sure whatever comments that were made against customer service staff weren't intended.Originally posted by nOrmalbOi:Still..
didnt need to use a broad sword to take a broad swipe at us dumb broads doing customer service properly no? and good customer service staff wun bother abt comments like this cos they know they are good rite? 
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good idea....interested?Originally posted by the Bear:wanna start a something that may improve service standards in singapore and we may earn a quick buck?
the pile of us start a "Service Consultancy" thingy..
go around, trying out restaurants and places, and then writing about them, and offering our services in how to improve the service!
can charge them money some more!
after a while, we create enough hype, people will come to us to do consultancy work for their companies.. and we're set!
how? what do you guys think? a business opportunity!